Payment Protection

Refund Policy

Our Commitment

At AUREVIA TECHNOLOGIES PRIVATE LIMITED, we are committed to providing high-quality IT services and solutions with transparent refund terms. We ensure that all payments and refunds are handled securely, fairly, and in accordance with our preferred payment and refund policy.

Accepted Payment Methods

We accept payments only through approved and secure payment methods such as UPI (Unified Payments Interface), Payment Gateways, or other original payment modes explicitly mentioned at the time of transaction. Payments made through any unapproved or unofficial channels will not be considered eligible for refunds.

Original Payment Method Refund Policy

As per our preferred refund policy, all approved refunds will be processed strictly through the original payment method used at the time of purchase, such as the same UPI ID, payment gateway account, or email-linked payment source. Refunds will not be processed to alternate accounts, different UPI IDs, bank accounts, or payment methods not mentioned in the original transaction, under any circumstances.

Refund Eligibility

Refunds may be considered under the following conditions:

• Service cancellation within 48 hours of the initial agreement
• Failure to deliver agreed-upon services within the specified timeline
• Technical issues preventing service delivery that cannot be resolved
• Duplicate payments or billing errors

Processing Timeline

Once a refund request is approved, the processing timeline is as follows:

• 3–5 business days for review and approval
• 1–3 business days for refund processing through the original payment method
• Amount is usually credited within 24 hours after successful processing, depending on the payment provider

Non-Refundable Services

The following services are not eligible for refunds:

• Completed software development projects
• Delivered consultation services
• Implemented custom or tailor-made solutions
• Third-party software, tools, or license purchases
• Services used for more than 30 days
• Maintenance or support services once the service period has begun

Partial Refunds

Partial refunds may be considered in cases such as:

• Incomplete project delivery where specific milestones are already completed
• Service scope reduction or downgrade
• Early termination of ongoing service contracts

Partial refund amounts will be calculated based on the percentage of work completed and services already delivered.

How to Request a Refund

To request a refund, please contact our support team at 📧 aureviat@gmail.com

Include the following details:

• Order or invoice number
• UPI transaction ID / payment reference number
• Original payment method used
• Reason for the refund request
• Any supporting documents, if applicable

Please allow 3–5 business days for review and confirmation.

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